Shipping Policy

Thank you for choosing Phonely.in for your phone accessory needs. We aim to provide you with a seamless and reliable shipping experience. This Shipping Policy outlines important information about our shipping practices, including processing times, delivery options, and tracking.

  1. Order Processing Time

1.1 Processing Time: Once you place an order, our team works diligently to process and prepare your items for shipment. Most orders are processed within 1-3 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

1.2 Order Verification: In some cases, we may need to verify your order details to ensure the security of your transaction. If additional information is required, we will reach out to you via email or phone. Please respond promptly to avoid any delays in processing your order.

  1. Shipping Methods and Delivery

2.1 Shipping Options: We offer a variety of shipping options to accommodate your needs. The available shipping methods will be displayed during the checkout process, and you can select the option that best suits your preferences.

2.2 Delivery Time: The estimated delivery time depends on the shipping method chosen and the destination of your order. Please note that delivery times are estimates and not guaranteed. Factors such as customs clearance, weather conditions, and unforeseen circumstances may impact delivery times.

2.3 International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient, and we recommend checking with the customs authority of your country for more information.

  1. Order Tracking

3.1 Tracking Information: Once your order is shipped, we will provide you with a tracking number and a link to track the progress of your shipment. You can access this information in your order confirmation email or by logging into your account on our website.

3.2 Tracking Updates: Please note that tracking information may take some time to be updated by the shipping carrier. It is normal for there to be a brief delay between the package being scanned at different transit points. If you have any concerns about the status of your shipment, please contact our customer support team, and we will assist you.

  1. Shipping Charges

4.1 Shipping Costs: Shipping charges are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The shipping costs will be displayed during the checkout process before you finalize your purchase.

  1. Address Accuracy

5.1 Address Verification: It is essential to provide accurate and complete shipping information during the checkout process. We are not responsible for any delays or additional charges resulting from incorrect or incomplete addresses provided by the customer. Please review your shipping details carefully before submitting your order.

5.2 Address Changes: If you need to update or change your shipping address after placing an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that the change can be made, especially if the order has already been shipped.

  1. Lost or Damaged Packages

6.1 Lost Packages: In the rare event that your package is lost in transit, please contact our customer support team. We will initiate a thorough investigation with the shipping carrier to locate your package. If the package cannot be found, we will work with you to provide a suitable resolution, which may include a replacement or refund.

6.2 Damaged Packages: If you receive a package that appears to be damaged during transit, please notify the delivery carrier immediately and document the damage with photos if possible. Additionally, please contact our customer support team to report the issue. We will work with you to resolve the matter and provide a suitable solution.

  1. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team. We are here to assist you and ensure a smooth shipping experience.